Close a Stax-Managed AWS Account

When an AWS account reaches the end of its lifespan in your organization, you may wish to remove it from service.

It is important to note that AWS may take up to 90 days to close the account, and may charge for resources consumed during this time. The customer is responsible for these charges.

Before you begin

• Ensure you are a member of the Admin role in your Stax tenancy
• Remove all resources you have deployed into the AWS account to be closed. This includes, but is not limited to, EC2 instances, S3 buckets (and their contents), Savings Plans, and Reserved Instances purchases

Close a Stax-Managed AWS Account via the Console

1. Log in to the Stax console
2. Choose Accounts from the left-hand nav
3. On the Accounts page, choose the account you would like to close. This will open the Account details drawer
4. At the top of the Account details drawer, choose the vertical ellipsis, (⋮), then Close account
5. Enter the AWS account ID of the account you would like to close, then choose Close account

The account closure will commence and if the closure request is successful, the status of the account will change to Closed.

Close a Stax-Managed AWS Account via the Stax API

1. Remove all resources you have deployed into the AWS account using Stax. This includes Stax Networking Hubs (and their contents), and Stax Workloads. You should remove these using the Stax Console, API, or SDK
2. Invoke the Close Account API method, providing the account's identifier (its Stax-generated UUID, not the account number) as the Id parameter

The account closure will commence and the progress can be monitored by evaluating the TaskId returned when calling the Close Account API method.

Re-Open a Closed AWS Account

At this time, AWS does not support programmatically re-opening a closed account. Accounts may be able to be re-opened, but these requests must be raised manually. To begin the process of re-opening a closed account, please raise a support case.

Please note that Stax cannot guarantee that an account can be re-opened after it has been closed.