📄️ Raise a Support Case
If you can't work out how to do something in Stax, and the documentation hasn't helped you either, you'll want to raise a support case. Don't worry, though, we're here ready to assist you as soon as the case comes in. You can help us to get a result for you quickly by ensuring that you raise a case with as much detail as possible.
📄️ Manage Support Cases
You can track the status and history of your support cases and have continual correspondance with a Stax Engineer regarding until you are satisfied that your query or issue is resolved. If the issue comes back or is not resolved, you can re-open a support case. To do any of these actions, follow the below instructions.
📄️ Case Severity
When raising a Stax support case, you are required to select the severity level of the problem. The severity is determined by you based on the impact the problem is having on your business and your perceived urgency.
📄️ Submitting a feature request to Stax
If there's a capability you wish Stax could support, or an enhancement to an existing feature you'd like to see considered, you should raise a feature request with the Stax team.
📄️ Partner-Led AWS Support
Partner-led AWS Support allows an AWS Solution Provider to provide you with front-line AWS Support. This Partner will receive and respond to your AWS Support queries and, if required, liaise with AWS on your organization’s behalf.
📄️ Supported Web Browsers
If you experience issues interacting with the Stax console in your web browser, please make sure you're using a supported browser.