Manage Support Cases
You can track the status and history of your support cases and have continual correspondance with a Stax Engineer regarding until you are satisfied that your query or issue is resolved. If the issue comes back or is not resolved, you can re-open a support case. To do any of these actions, follow the below instructions.
View Cases
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Log in to the Stax console
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Choose Support at the bottom of the left-hand nav
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Your open cases will appear on the Case history page. To view resolved cases as well, toggle the Show resolved switch
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To view a case's details, click on its subject in the list
Post a Comment to a Case
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Open the case's details using the steps in View Cases
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Add a comment by choosing the Reply button. If you've resolved the issue yourself, you can resolve the case by choosing the Resolve case button
Reopen a Resolved Case
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Open the case's details using the steps in View Cases (be sure to enable the Show resolved switch)
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Choose the Reply button to add a comment to the case. When you submit this reply, the case will be automatically reopened