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Manage Support Cases

You can track the status and history of your support cases and have continual correspondance with a Stax Engineer regarding until you are satisfied that your query or issue is resolved. If the issue comes back or is not resolved, you can re-open a support case. To do any of these actions, follow the below instructions.

View Cases​

  1. Log in to the Stax console

  2. Choose Support at the bottom of the left-hand nav

  3. Your open cases will appear on the Case history page. To view resolved cases as well, toggle the Show resolved switch Screen_Shot_2023-03-27_at_10.55.07_am.png

  4. To view a case's details, click on its subject in the list

Post a Comment to a Case​

  1. Open the case's details using the steps in View Cases

  2. Add a comment by choosing the Reply button. If you've resolved the issue yourself, you can resolve the case by choosing the Resolve case button Screen_Shot_2023-03-27_at_10.55.49_am.png

Reopen a Resolved Case​

  1. Open the case's details using the steps in View Cases (be sure to enable the Show resolved switch)

  2. Choose the Reply button to add a comment to the case. When you submit this reply, the case will be automatically reopened