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New AWS account stuck in "INITIALIZING" status

When accounts are created in Stax, the Stax Assurance process takes some time to implement its controls and functionality in your new account before it becomes available for use. Generally this completes in under 30 minutes, but sometimes can take longer. If an account is in the INITIALIZING state for more than 30 minutes, consider the following actions:

  1. Check the account provisioning status
  2. Check Stax's status
  3. Check the AWS API Status on the Service Health Dashboard
  4. Raise a support case with Stax for assistance