Resolve an Access Denied to Billing Reports Error

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This module is being shut down in March 2025. See Shutdown of Cost and Compliance Modules for more information.

When using the Stax Cost & Compliance module, you may receive an error message stating Access Denied to Detailed Billing Reports: We were unable to access the specified S3 bucket. This error means that Stax was unable to access the S3 bucket to retrieve your AWS accounts' billing reports.

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This guidance assumes you're subscribed only to the Cost & Compliance module of Stax. If your AWS accounts are Stax-managed and you are seeing this message, please raise a support case.

The error means that Stax cannot use its IAM role to access the S3 bucket containing your billing data. You will need to identify what, in your account setup, is preventing Stax from accessing this information. See Cost and Compliance Module IAM Role Permissions for more information on the access Stax requires.